Website Terms & Conditions

Assistive Tech Suppliers Pty Ltd (ABN 93 611 809 879) (‘Assistive Tech Suppliers’) distributes Hardwired and wireless assistive technology with remote and on-site tech support. Assistive Tech Suppliers (ABN 93 611 809 879) is the supplier for VISUALERT™ notification panels and also Assistive Tech Suppliers (ABN 93 611 809 879) is an Authorised Apple Reseller for iPad and iPad associated accessories.

Any advice provided on this website is general advice only and has been prepared without taking account of individual objectives, financial situation or needs. Having regard to these, you should consider the appropriateness of this advice or by calling 0411860323, before making a decision to acquire, or to continue to hold, the product. Access to and use of www.assistivetechs.com and www.visualert.com.au (“Websites”) and the products and services available through these sites are subject to the following Terms and Conditions. Your use of and access to these Websites constitutes your agreement to be bound by these Terms and Conditions. From time to time, we may change these Terms and Conditions, without notice. Any subsequent use of or access to these Websites by you will mean that you have accepted the changes to these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not use or access these Websites. (‘Our’), (‘Us’) and (‘We’) refers to Assistive Tech Suppliers Pty Ltd (ABN 93 611 809 879). The words (‘you’) and (‘your’) refer to users of these public Websites. The information in these sites is a summary only. Source material should be consulted in all cases affecting legal rights or responsibilities. Changes in circumstances may occur at any time and may impact on the accuracy or completeness of the information. We have taken reasonable care in producing this information. However, to the extent permitted by law, we do not warrant the accuracy, adequacy or completeness of the information and excludes liability for any decision taken on the basis of information shown in or omitted from these Websites. The material on these sites is published by us and is intended for use in Australia. The site is not intended for use outside Australia. We make no claim that the information contained on these sites is appropriate or may be downloaded legally outside Australia. If you access these Websites from outside of Australia, you do so at your own risk and you are responsible for compliance with the laws in your respective jurisdiction. These Websites and their content is made available only to the following persons for genuine purposes: 

• genuine customers and potential customers interested in purchasing a product from us for themselves or their immediate family (with their consent);
• affiliates and potential wholesale distributors interested in using us as a reseller.
• our employees in the course of their employment duties;
• any other person who has our prior written consent to do so.

 By using these Websites, you warrant that you are such a website user and that you are over the age of 18. If you are under 18 you should speak to your parents, your guardian, or a responsible adult and obtain their permission to use these sites. You must not use these Websites or their content:

• for commercial purposes (including, without limitation, for a person’s competitive advantage or to our competitive disadvantage);
• in any other manner that is inconsistent with the purposes for which these Websites are provided.
• in any manner which is in breach of any laws; or
• in any other way that is not expressly permitted by these Terms and Conditions or us.

 The information, materials and services contained on these sites are provided to you ‘as is’ and ‘as available’. To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express or implied. In addition, we do not warrant, guarantee or make any representations regarding the security of accounts, or that these sites are free from destructive materials, including but not limited to computer viruses, hackers, or other technical sabotage. We also do not warrant, guarantee or make any representations that access to these sites will be fully accessible at all times, uninterrupted, or error-free. Use of these sites is limited to obtaining quotes for assistive technology listed, browsing of in-market assistive technology both wireless and hardwired, remote technical support and bookings for equipment set up as well as ordering Apple iPad and iPad accessories. You agree not to use these Websites otherwise. You also agree to indemnify us in respect of any liability incurred by us for any loss, cost, damage or expense, howsoever caused, suffered by us as a result of your breach of this obligation. In using these Websites you agree that you will not, either directly, or indirectly through another party, use any robot, spider, screen scraper, data aggregation tool or other device or means to process, monitor, copy or extract any web pages on these Websites, or any of the information, content or data contained within or accessible through these Websites, without our prior written permission. You agree not to use any process to aggregate or combine information, content or data contained within or accessible through these Websites with information, content or data accessible via or sourced from any third party. In addition you agree not to use any information on or accessed through these Websites for any commercial purpose or otherwise (either directly or indirectly) for profit or gain. You also agree not to reverse engineer, reverse assemble, decompile, or otherwise attempt to discover source code or other arithmetical formula or processes in respect of the software underlying the infrastructure and processes associated with these Websites, or copy, reproduce, alter, modify, create derivative works, or publicly display, any part of any content from these Websites without our prior written permission. To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including, without limitation, lost or misdirected orders, lost profits, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of these sites, or the inability to use these sites by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses. All trade names, brand names, trade symbols, logos, slogans, trademarks or services marks are trademarks or proprietary interests of Assistive Tech Pty Ltd. There are other trade names, brand names, trade symbols, logos, slogans, trademarks, service marks, brand names, company names, logos, slogans, trademarks or service marks indicated on the Website that are the property of their respective owners. Except where necessary for viewing the documents or information on the Websites on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws or these Terms and Conditions, no documents or information on these website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed, stored, published, displayed or transmitted in any form by any process and you may not create derivative works from any part of this website or commercialise any information obtained from any part of this website without our specific written consent or, in the case of third party material, from the owner of the copyright in that material. The Websites may contain a number of links to other Internet sites which are operated by third parties. The provision of the link does not mean that we endorse or accept any responsibility for the content, use, or products and services made available through the associated websites. By utilising these links, you acknowledge and agree that we are not responsible for the actions, content, accuracy, privacy policies, opinions expressed, services provided, goods sold, or other links provided by these sites. You further acknowledge and agree that we are not responsible either directly or indirectly for any damage or loss caused by use of or reliance on linked sites. Should you have any questions regarding these sites, you should address them directly with the relevant site administrator. These Terms & Conditions are governed by the law in force in the state of Queensland, Australia. Any dispute arising in connection with these Terms & Conditions or in connection with your use of these Websites which cannot be resolved by good faith negotiations between us shall be referred to mediation or to arbitration. However, we reserve, at our absolute discretion, our right to instigate legal proceeding prior to negotiation, arbitration or mediation against any individual, organisation or entity, who in our opinion has acted in breach of these Terms and Conditions. If you have any technical issues when using these Websites or any suggestions on how we can improve our services, please contact the General Manager at sibi@assistivetechs.com or on 0411 860 323. 

Assistive Tech Suppliers – Returns Policy

At Assistive Tech Suppliers, we always want to see that our customers are highly satisfied with what they receive. Hence, we offer 14-day money back guarantee on most of the low-cost assistive technologies. So, we humbly request to act in total fairness with us being honest about why the product needs to be returned or replaced.

All the returns adhere to the following Terms and Conditions described against each category:

Apple Products

Before returning any Goods, an RMA (Return Merchandise Authorization) number must be requested and issued. Goods will not be accepted, credited or replaced without the RMA number stated on the returned Goods. Please email admin@assistivetechs.com for RMA. Consumable items are not eligible for credit or return unless otherwise agreed by the Company in writing. Unauthorized returns will not be shipped back to sender except at its expense (a handling fee may also apply).

The Customer may return authorised Goods or parts (“items”) using the shipping method of its choice and is responsible for the return shipping charges. The Company recommends that the Customer ensures the return shipment as the Company cannot be responsible for damaged or lost shipments. Used or otherwise altered items not in new condition are not eligible for credit. All returns must be received within 45 days of the original order, or a credit cannot be issued. Only devices that are damaged on arrival and approved warranty replacements are to be returned. You may be requested to send images of fault/damages on arrival. Change of mind is not considered as an authorised return. Upon receipt of your returned items the Company will inspect them, return them to inventory if in new unused condition and issue the Customer with the credit or organise replacement.

Visualert

Visualert is a complete customised panel built specifically in accordance to the participants needs. Cancellations are to be made within 7 days from the day payment is received by the supplier. Return is not possible once the shipping of the panel is initiated. If an exemption is made depending on the situation of the end user, the delivered panel are to be returned within 3 days from the date of delivery and a stocking fee will be charged. Contact hello@visualert.com.au for more info on returns and refunds.

Faulty components covered under warranty will be replaced within the warranty period. See below [Format: Product (warranty period)]:

Panel (3 years), Blue Mute Button (3 years), Mute button bracket (3 years), Warning siren (1   year), Glands (3 years), Ducting & din rail (3 years), Building wire (3 years), Power supply (1 year), Terminals & Earth terminals (3 years), 4 pole relay bases (3 years), 4 pole relays (2 year), Fuses (No Warranty), Fuse holders (3 years), PLC (3 years), Isolation relay (2 years), Smoke Detectors (5 years), Doorbell (1 year), Mute Button (1 year), Farfisa intercom (1 year), Vibrator Pad (1 year), LED lights (1 year), Baby monitor (1 year), Motion sensor (1 year), Strobe light (1 year), Duress button (3 years), Remote duress (1 year), Flood lights (1 year).

Please note, the supplier only supplies the parts and replace faulty ones and does not cover the installation fee for the electrician. This must be taken care by the end user.

Assistive Tech Suppliers – Returns Policy

At Assistive Tech Suppliers, we always want to see that our customers are highly satisfied with what they receive. Hence, if you change your mind about the product purchased, we offer 14-day money back guarantee on most of the low-cost assistive technologies. So, we humbly request to act in total fairness with us being honest about why the product needs to be returned or replaced.

All the returns adhere to the following Terms and Conditions described against each category:

Apple Products

Before returning any Goods, an RMA (Return Merchandise Authorization) number must be requested and issued. Goods will not be accepted, credited or replaced without the RMA number stated on the returned Goods. Please email admin@assistivetechs.com for RMA. Consumable items are not eligible for credit or return unless otherwise agreed by the Company in writing. Unauthorized returns will not be shipped back to sender except at its expense (a handling fee may also apply).

The Customer may return authorised Goods or parts (“items”) using the shipping method of its choice and is responsible for the return shipping charges. The Company recommends that the Customer ensures the return shipment as the Company cannot be responsible for damaged or lost shipments. Used or otherwise altered items not in new condition are not eligible for credit. All returns must be received within 45 days of the original order, or a credit cannot be issued. Only devices that are damaged on arrival and approved warranty replacements are to be returned. You may be requested to send images of fault/damages on arrival. Change of mind is not considered as an authorised return. Upon receipt of your returned items the Company will inspect them, return them to inventory if in new unused condition and issue the Customer with the credit or organise replacement.

Visualert

Visualert is a complete customised panel built specifically in accordance to the participants needs. Cancellations are to be made within 7 days from the day payment is received by the supplier. Return is not possible once the shipping of the panel is initiated. If an exemption is made depending on the situation of the end user, the delivered panel are to be returned within 3 days from the date of delivery and a stocking fee will be charged. Contact hello@visualert.com.au for more info on returns and refunds.

Faulty components covered under warranty will be replaced within the warranty period. See below [Format: Product (warranty period)]:

Panel (3 years), Blue Mute Button (3 years), Mute button bracket (3 years), Warning siren (1   year), Glands (3 years), Ducting & din rail (3 years), Building wire (3 years), Power supply (1 year), Terminals & Earth terminals (3 years), 4 pole relay bases (3 years), 4 pole relays (2 year), Fuses (No Warranty), Fuse holders (3 years), PLC (3 years), Isolation relay (2 years), Smoke Detectors (5 years), Doorbell (1 year), Mute Button (1 year), Farfisa intercom (1 year), Vibrator Pad (1 year), LED lights (1 year), Baby monitor (1 year), Motion sensor (1 year), Strobe light (1 year), Duress button (3 years), Remote duress (1 year), Flood lights (1 year).

Please note, the supplier only supplies the parts and replace faulty ones and does not cover the installation fee for the electrician. This must be taken care by the end user.

Other Products in the Catalogue

1. A Return Authorisation Form MUST be completed and must be acknowledged and approved by Assistive Tech Suppliers prior to initiating any returns. Please contact us to request a Return Authorisation Form on 0411-860-323 or email info@assistivetechs.com or use the live chat feature on our website.
2. We do not accept change of mind returns. If the product is still unboxed and sealed in its original delivered condition, you are eligible for refund if returned within 30 days from the date of purchase. If you require more than 30 days to return the product, you will be allowed to after receiving a letter in the form of an email or written statement from you stating your request to extend the 30-day period.
3. Smoke alarms once taken out of the box cannot be returned under this policy. This is due to safety concerns and nature of the product. They can be returned where a warranty claim exists for a manufacturing defect.
4. Receipt or Proof of Purchase is recommended.
5. The product must be returned AS NEW in the original packaging with all the contents included.
6. A 5% restocking fee will apply to all returns
7. Any damage to the product, accessories or packaging, or any missing items, will reduce your refund, including damage during transit.  You must ensure products being returned are appropriately packed to avoid damage.
8. You must pay all return shipping and any shipping costs involved.
9. If you provide Assistive Tech Suppliers with a wrong address and if your item is returned back to us then you are liable for the costs associated with re-posting the item back to you. If you do not consent to this charge, this transaction will be then considered as “change-of-mind” transaction and respective fees will be charged.
10. All warranty replacements and repairs vary depending on the product you purchased. All the products have minimum 12 month warranty. Please enquire with us first about the product to find out the eligibility to replace or repair.
11. If no fault can be found under the manufacturers warranty for the product returned, a standard charge of $46.00 is applied plus any shipping cost paid for by Assistive Tech Suppliers will be deducted from the refund.
12. We do not take any responsibility in any third party products ordered through our Ordering Service. This has to be dealt directly with the company who supplied the product to you directly.
13. We ask that you explain the reason of return in the return authorisation form with complete honesty. This will help us improve our services and provide more satisfaction in our processes in the future.

Owned by Got-To-Give Charitable Trust, we are a company inclined to help the community within Australia and outside Australia. We are always standing for the people and hence will never take advantage of our customers. We want to work with you in providing the best support we can in the right manner.

Returns must be posted to:

Assistive Tech Suppliers Returns

Unit 67/24 Bonogin Road

Mudgeeraba QLD 4213

Warranty

All Goods carry a warranty period for their components, parts or software and the warranty claims are conducted according to the company’s policy of the respective product. Damage caused by misuse or abuse, electrical damage due to power fluctuations such as surges or spikes, incompatible consumables, or software, are not covered under warranty. Consumables or Faults due incorrect operation of any Goods according to the manufacturers’ recommendations are not covered under warranty. Proof of purchase is to be supplied with all warranty claims.